SHIPPING & RETURNS

Shipping Policy

What is your return policy?

While we’re all cooking more at home, we are experiencing high customer demand for our products. We’re grateful for the work and your business. Our Distribution team is processing orders as quickly as possible, but it may take 8 - 12 days before your order ships and you receive a shipment confirmation. If you have questions about your order, please contact our Customer Service team info@mylky.co Monday thru Friday from 9 AM to 9 PM Eastern and on weekends from 10 AM to 8 PM. Due to high volume, our Customer Service wait time is longer than expected. We apologize for that and appreciate your patience.

Return & Exchange Policy

What is your return policy?

We guarantee the quality of the products we sell.

If you aren’t completely satisfied with a purchase made simply return it within 30 days. We'll issue a full refund in the form of the original payment so long as you provide proof of purchase (a receipt, gift receipt or gift registry showing the purchased item). Returns accompanied by a gift receipt will be refunded in the form of a MYLKY Gift Card.

Unfortunately, returns and exchanges without proof of purchase will not be accepted.

 

How can I return merchandise?

There are three ways you can return merchandise to us.

 

Option 1: Print your own UPS return label and take package to your local UPS store. A standard fee of $7.00 per shipment will apply (except in cases where merchandise arrives damaged or defective, incorrect item was shipped, or customer received duplicate shipments).

 

Option 2: Mail your return using another carrier. You can complete the Return Form located on the back of your invoice included with your package. Then repack the product in the original packing materials used for shipping, and enclose your completed Return Form. If you do not have your invoice please include a note letting us know why you are returning the package and how you would like us to proceed with your return, exchange, or refund. For your convenience, the Return Form includes a pre-addressed Return Label that you may use to ship the package back to us - simply attach the label to your package. Please note: The shipping is NOT prepaid. We recommend that you send your package by a traceable method.

 

How long does it take for a refund?

After your merchandise has been received in our warehouse, we will issue you a refund to your credit card account within 10 business days. A refund by check will take up to 14 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.

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